Refunds

The impact that Coronavirus (COVID-19) has had on the travel industry and the suppliers who provide services to create a package holiday has been extensive. There have been necessary changes to how Blue Bay Travel issue refunds to customers for their cancelled holiday arrangements. During this time refunds are taking longer than usual, and we thank you for your patience. If you have booked a package including an element of transport, such as a flight, cruise etc it is important that you know that your money is safe and you are financially protected from the financial failure of any of the suppliers, or indeed ourselves as your Travel Agent. If your booking is cancelled because the FCO advise against travel, you are entitled to a refund, but you may need to be patient with the unfolding refund process. It will be dependent upon the tour operator on your booking. When you book with Blue Bay Travel We sell various companies’ holidays in the capacity of an agent. This means that we can offer you a wide range of travel arrangements rather than being limited to just offering one company in the main. When we collect money from you, it is paid over to the travel organiser. If the arrangements are cancelled and a refund is applicable, we must receive the money back from the supplier in order to hand it back to you. What is a Refund Credit Note (RCN)? A Refund Credit Note entitles you to rebook a holiday at a future date or receive a cash refund at the expiry date of the no

Question 2

Coronavirus Q&A

Accepted Answer

Q&A

If you have a holiday booked with us travelling within the next 7 days

Suppliers are contacting us in departure date order. We are contacting our customers in turn as soon as we receive notification from the suppliers, thank you in advance for your patience.

If you have a booking with us and you have been advised of a hotel closure.

A member of our team will be in touch with you shortly. Please be patient as we will be contacting our customers in date of departure order

If you have a holiday booked with us travelling in more than 7 days

Your booking is currently unaffected unless we contact you. Should this change, please be patient. A member of our team will contact you in departure date order.

If your holiday balance payment is due to be paid.

Please contact us via e-mail escalations@bluebaytravel.co.uk or on live chat to discuss your options. You can chat to us here

What happens if my travel plans are affected?

Your travel plans may be affected in different ways, we will contact you if your holiday is affected to discuss your options. Each holiday booking is different, and options will depend on your tour operator, departure date and destination. It is and therefore important for us to discuss your individual choices and preferences with you. The safety of travellers is a priority for travel companies, and their decisions will follow Government advice, which is based on their objective assessment of risk. The Foreign Office

Question 3

COVID-19

Accepted Answer

COVID-19

||| We are currently experiencing high call volumes. If you are due to travel from in more than 7 days from now, please e-mail customersupport@bluebaytravel.co.uk.

We operate under official advice from the Foreign, Commonwealth and Development Office (FCDO), meaning we’re up to date with the latest developments in our featured destinations.

We advise all customers to take out a valid travel insurance policy from the point of making a holiday booking. We recommend that customers check their policy to ensure that it is appropriate for their chosen travel itinerary.

Please see our Coronavirus Q&A for customers.

For full information relating to the Coronavirus outbreak please visit the Government website for more information on the risks and advice on the preventative measures.

Question 4

The New Normal for Travel

Accepted Answer

The New Normal For Travelling

As the ability to travel and enjoy holidays finally becomes possible again, there are some important points that we feel we should bring to your attention. The following information is provided as a general guide and is not specific to your booking, this is more general observations and points to consider. Specific information relating to the travel and accommodation that may be provided in your arrangements will be made available on your booking documentation. The world is opening but is quite different.

Whilst we are all excited that the ‘new normal’ is ahead of us, it is important to point out that your experience of travelling will likely be quite different to the last time you went overseas. From airports to transfer coaches, taxis locally and the facilities you enjoy in your hotel, there will be many changes, some slight and to be expected some more noticeable. You may be required to carry face masks and wear them at different times, for customers who have pre booked specific seats on a plane for example, you may find that the airline is adopting an approach to take some seats out of service to manage social distancing. In the hotels you may find the meal arrangements include stipulations to pre book to manage the number of people gathered together.

Whilst all of these alterations will have some impact on your experience, this may be the ‘new normal’ and whilst we appreciate this may change how you feel about your holiday, most Tour Op

Question 5

ABTA Travel Advice

Accepted Answer

https://www.abta.com/news/coronavirus-outbreak

Get Ready to Travel Guide – Download PDF ⬇

Question 6

Travel Aware

Accepted Answer

Travel Aware

Government guidance on staying safe and healthy abroad: https://travelaware.campaign.gov.uk

Frequently Read Articles

Browse All Categories